Refund policy
In short: you have 30 days to return an unopened, unused bottle in its original packaging. Sale items and gift cards are final sale. Return shipping is yours; the refund goes back to your original payment method. And if anything we sell is ever shown not to be authentic, we refund it in full including shipping both ways.
Returns
You may return an item within 30 days of purchase. After 30 days we are unable to offer a refund or exchange.
To be eligible, the item must be:
- unused and unopened — fragrance is a personal product and cannot be resold once the seal is broken;
- in the same condition you received it;
- in its original packaging, including the box and any cellophane.
Items we cannot take back
- Gift cards
- Sale and promotional items — only regular-priced items are refundable
- Opened or used fragrance, for hygiene reasons
- Free samples that came with an order
How to return
- Email info@fragrapedia.com with your order number and the item you want to return. We will confirm eligibility and give you the return address.
- Pack the item securely in its original packaging.
- Ship it back. You are responsible for return shipping, and we recommend a tracked service or insurance for anything over $75 — we cannot guarantee we will receive an untracked parcel.
Refunds
Once your return arrives we inspect it and email you to confirm it has been received and whether the refund is approved. Approved refunds are issued to your original payment method. Original shipping charges are not refundable, and if we provided a return label its cost is deducted from the refund.
Banks and card issuers can take several business days to post a refund. If yours has not appeared after that time, check with your card issuer first, then contact us and we will trace it.
Exchanges
We do not offer direct exchanges. Return the item for a refund and place a new order for what you would like instead. That is faster for you than waiting for a swap.
Gifts
If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of the return once we receive it.
Damaged, wrong or missing items
If something arrives damaged, or you receive the wrong item, contact us within 48 hours with photos and we will put it right at our cost — replacement or full refund, your choice. See our Shipping policy for damaged and missing parcels.
Our authenticity guarantee
Every bottle we sell is authentic. If any fragrance you buy from us is ever shown not to be, we refund it in full, including shipping both ways. Read how we source on our Authenticity page.
