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Shipping policy

In short: we ship to the United States and Canada from two warehouses, one in each country. Orders leave within 2–3 business days, you get a tracking number by email, and for Canadian orders any customs charges or duties are covered by us.

Where we ship

We deliver to the United States (including US territories and APO/FPO/DPO addresses) and to Canada. We hold stock in a warehouse in each country. If you are outside these two countries, write to info@fragrapedia.com before ordering and we will tell you whether we can help.

Canada: customs and duties are on us

For Canadian orders, any customs charges or import duties are covered by us. If a carrier asks you to pay something on delivery, accept the parcel, then send us the receipt at info@fragrapedia.com and we will refund it. There is no minimum order; this applies to every Canadian order.

Processing time

  • Orders are processed within 2–3 business days.
  • We do not process or ship from Friday 12 pm EST through Sunday, or on public holidays.
  • During busy periods shipments may take a few days longer. If your order is significantly delayed we will email or call you.

Shipping rates and delivery

  • Shipping costs are calculated and shown at checkout before you pay.
  • Overnight delivery is available for addresses in the continental United States only.
  • Every order includes two to four free fragrance samples, chosen from the houses we carry.

Tracking

You will receive a shipment confirmation email with a tracking number as soon as your order ships. The number becomes active within 24 hours.

Address problems

We check every shipping address against the carriers' databases. If we cannot validate yours we will try to reach you for a correction; if we cannot, the order is cancelled and refunded in full.

If you give us an incorrect address and the parcel cannot be recovered, we are unable to replace or refund it, so please check your address carefully at checkout.

Damaged parcels

If your order arrives damaged, keep all packaging and the damaged goods and contact us within 48 hours at info@fragrapedia.com with photos. We will file the carrier claim on your behalf and arrange a replacement or refund once it is resolved.

Missing or stolen parcels

If the carrier reports a delivery but you have not received your parcel, tell us as soon as possible:

We will open a claim with the carrier and, where appropriate, involve local law enforcement. Investigations can take up to 21 days; when one concludes we will replace or refund your order.

Refused deliveries

We cannot accept refused deliveries for change of mind, dislike of a fragrance or an incorrect address. If you refuse a delivery for any reason other than damage or an error on our part, the order cannot be refunded.

Questions

Write to info@fragrapedia.com and we will get back to you quickly.

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