Shipping policy
Shipping Policy
Thank you for visiting and shopping at Fragrapedia.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Overnight delivery is only available for orders with delivery addresses within the continental United States.
Shipment to P.O. boxes or APO/FPO addresses
www.fragrapedia.com ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Fragrapedia.com does not cover any Customs Tax, Duties, Tariffs, VAT, Handling Fees or Customs Clearance Charges required by your country for importing goods from the United States. You, the buyer, are responsible to clear these charges, which vary as per your country of residence. If the customs fees and charges are refused, the order will be returned back to us and you will not receive a refund for the charges.
Damages
www.fragrapedia.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship to selected countries. For more information please contact us via email.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the shipping companies. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
www.fragrapedia.com will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Fragrapedia.com does not accept refused deliveries for change of mind, dislike of fragrance, incorrect address, or refusal to pay duties/taxes.
If you, the customer, refuse delivery for any reason other than damage or error on our part, you forfeit your right to any refund, complete or partial.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Call +1-806-787-7843
- Or alert us at info@fragrapedia.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
